IT Management Solutions

IT Management Solutions focuses on the alignment of our customers’ Information Technology solutions with their business requirements and its ability to support scope extension of current strategies and operations, reducing operation costs, improving and controlling its processes to be responsive and competitive.

ITMS SOLUTIONS

IT Strategy

• IT projects portfolio and demand management.
• Services Oriented Architecture (SOA) management.

Quality & Testing

• Applications safety.
• Proof management.
• Quality Assurance (QA).

Operations

• Business IT services automation and management.
• ITIL best practices consulting and implementation.
• Services availability and performance management.
• Networks and Systems management.
• Consolidated services desktop.
• Incidents.
• Problems.
• Requirements.
• Changes.
• Configurations.
• Service Levels Management (SLM).

Infrastructure

• Usage scenarios:
• Implementation and distribution.
• Operations.
• Network monitoring.
• Servers monitoring.
• Database monitoring.
• Applications monitoring.
• Transactions monitoring.
• Business processes monitoring.
• Event correlation.
• Centralized management system.
• Service Levels Management.
• Reporting.
  

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